E-Commerce Return & Refund Policy

Thank you for your purchase. We want you to be completely satisfied with your parts, accessories, and apparel. Please review our return policy below.

Eligibility for Returns

• Returns must be made within 30 days of the original purchase date.
• Products must be unused, in original packaging, and in resalable condition.
• Electronics, decals, special orders, or clearance items are final sale and not eligible for return.
• Proof of purchase is required for all returns.

Exchanges

• We only accept exchanges for items that are defective, incorrectly shipped, or ordered in the wrong size.
• All exchange requests must be initiated within 7 days of receiving the product.

Refunds

• Approved returns will be refunded to the original method of payment, excluding original shipping charges.
• Please allow 5–10 business days for the refund to appear once the return is processed.

Return Shipping

• Return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
• We recommend using a trackable shipping method to ensure safe delivery of your return.

How to Start a Return

To begin a return, please email us at ecommerce@deltapower.ca with your order number and reason for return. We will provide further instructions and a return authorization number if applicable.